Transaction Policy

Payment Policy

Currently, we only support payments via PayPal. We will support more payment methods as our business expands in the future.

Shipping Policy

Starrybead is committed to providing the best shipping service to our users. After your order is shipped, you will receive an email with a tracking number, which you can use to track your logistics status.

Returns & Refunds Policy

We truly hope you love your pieces from Starrybead. As a small business dedicated to handmade quality, we have the following policy:

1. For All Orders (Quality Issues) If your item arrives damaged, defective, or you received the wrong item, please contact us within 14 days of delivery with a photo of the issue. We will arrange for a return and a full refund (including return shipping) to your original payment method.

2. For Customers in the EU & UK (Right of Withdrawal) In line with EU and UK regulations, customers in this region have 14 days from the date of delivery to return their order for any reason.

• Eligibility: This applies to our standard DIY Kits.
• Conditions: Items must be returned unworn, unused, and in their original packaging.
• Return Shipping: For “change of mind” returns, the buyer is responsible for the cost of return shipping.
• Exceptions: This right of withdrawal does not apply to items that are custom-made or clearly personalized to your specifications (e.g., custom sizing, engravings, or bespoke commissions).

3. For All Other International Customers (e.g., United States) For non-quality-related issues, we are unable to accept returns or exchanges.

• Our Handmade Promise: Please understand that all our products are handcrafted. Each piece is unique and may have slight variations or minor imperfections. These are celebrated as the mark of a truly handmade item and are not considered defects.

Please consider this carefully before placing your order. If you have any questions, contact us at business@starrybead.com.